Shipping
Shipping Overview
We currently deliver to Great Britain, Germany, Austria, Switzerland and Spain. Northern Ireland and the Channel Islands cannot be supplied.
Other delivery areas are planned. Please subscribe to our newsletter for current information further down this page.
Shipping Costs
You don't want to pay shipping costs? Starting from 49,- CHF your delivery is free of charge.
If your order is below 49,- CHF, we charge a shipping fee of 6,95 CHF.
Besides the sales tax and shipping costs shown in your order summary, there are no other costs for you, such as custom fees.
Shipping provider und delivery times
We do everything we can to get your order to you as quickly as possible.Our carriers are:
- Germany: DHL; usually 1-3 working days
- Austria: DHL; usually 3-5 working days
- Switzerland: Swiss Post; usually 3-4 working days
- Spain: DHL; usually 5-7 working days
- Great Britain: TNT; usually 5-7 working days.
Orders are processed and shipped Monday through Friday. Bank holidays are excluded.
After your order you will receive an order summary right in your inbox with your order details. You can also find your order in My Account.
If you have any questions about your order, feel free to contact our Customer Care Team. Please always include your order number.
Invoice & Tracking
As soon as your package leaves our logistics center, we will send you an email with your invoice and the return form. That email will also contain your tracking number.
Returns
You want to return your sprayer or cartridge?
A return is possible within 30 days after receipt of your order very easily, and completely free for you.
Please use the original box and include the completed return form that was sent to you with your invoice.
If you wish to return your order, please contact our Customer Care Team by email: hello@ioniqskin.com.
After receiving and checking your return, your money will be refunded immediately.
