Test the IONIQ ONE Sprayer for 30 days without obligation.
If you are not satisfied, simply return the device to us and we will refund the full purchase price.
Try IONIQ ONE for 30 days without obligation. If you are not satisfied, simply return the device to us to get a full refund.
A return is possible within 30 days after receipt of your order very easily, and completely free of charge for you. Please use the original box and enclose the completed return form that was sent to you with your order confirmation. In our FAQ’s you will find the link to the Royal Mail returns portal including instructions. For inquiries regarding this test promotion please contact our Customer Care Team.
Conditions of participation
The promotion is valid for the item IONIQ ONE Sprayer purchased from the IONIQ Skincare webshop at ioniqskin.com. It includes the IONIQ ONE Sprayer and the enclosed RESET cleaning cartridge, as well as a cosmetic product of your choice. Other cosmetic products can only be returned if they have not been opened. To participate, you must be 18 years of age or older and have your primary residence in Germany, Austria, Switzerland, Spain or Great Britain. The use of this return right is only possible once per person. You must provide the complete device in its original packaging (the packaging may of course have been opened beforehand), including all accessories and proof of purchase. The claim is not made within 30 days of the purchase date or the device has been damaged by the participant you will no longer be able to apply for a refund (warranty rights and guarantee are not affected by this action). The purchase price will be paid within 30 working days, after reception of the device and the above documents, by cashless payment to the account designated by the buyer. IONIQ Skincare is not liable for incomplete or lost documents unless IONIQ Skincare is at fault. By participating, the purchaser confirms that they meet the before mentioned aforementioned conditions. IONIQ Skincare reserves the right to take legal action against abuse.
We currently deliver to Great Britain, Germany, Austria, Switzerland and Spain. Northern Ireland and the Channel Islands cannot be supplied.
Other delivery areas are planned. Please subscribe to our newsletter for current information further down this page.
You don't want to pay shipping costs? Starting from 95,- € your delivery is free of charge.
If your order is below 95,- €, we charge a shipping fee of 4,95 €.
Besides the sales tax and shipping costs shown in your order summary, there are no other costs for you, such as custom fees.
Shipping provider und delivery times
We do everything we can to get your order to you as quickly as possible.
Our carriers are:
Germany: DHL; usually 2-3 working days
Austria: DHL; usually 4-5 working days
Switzerland: UPS; usually 4-5 working days
Spain: DHL; usually 4-6 working days
Great Britain: TNT; usually 4-5 working days.
Orders are processed and shipped Monday through Friday. Bank holidays are excluded.
After your order you will receive an order summary right in your inbox with your order details. You can also find your order in My Account.
If you have any questions about your order, feel free to contact our Customer Care Team. Please always include your order number.
Invoice & Tracking
As soon as your package leaves our logistics center, we will send you an email with your invoice and the return form. That email will also contain your tracking number.
You want to return your sprayer or cartridge?
A return is possible within 30 days after receipt of your order very easily, and completely free for you.
Please use the original box and enclose the return form, forwarded to you with your order confirmation.
You can create your label in the DHL returns portal. Please follow the instructions from DHL and enter your correct details so that we can allocate your parcel and get your money back as quickly as possible. You can then either print out the return label yourself or show the QR code at the parcel shop.
After receiving and checking your return, your money will be refunded immediately.
To make your purchase easy and convenient, you can choose between the following payment methods.
Pay convenient and secure with your favorite credit card, whether it is Visa, MasterCard or American Express. With 3D Secure your payment process is safe and your credit card data is encrypted. Of course, we will not charge your credit card until your order is on the way.
With this option you already pay during the order process with direct payment. Please have your online banking data ready at checkout. You enter your data exclusively in a payment form secured by Klarna, so that no one can access your data and your account.
Klarna Pay Later
Pay only after you have received your order from us. Klarna will give you personal options, without setting up a Klarna account.
Use your favourite payment in your account. At the end of the order process you will be redirected to PayPal where you can log in with your PayPal user data and confirm the payment.
Pay conventiently with your Apple Pay set-up. Note, that this only works through your Safari browser.
Pay with your personal Google Pay set-up. Note, that this only works through your Google Chrome browser.
All refunds will be processed through the payment method selected at the time of order.
Advice from our skincare experts
Contact us on weekdays from 9am-5pm via the following channels